Here you find the most common questions our customers have.
Click on the question you want to know more about.
Go to the DPOrganizer app, type in your registered email address, click on ‘Login’ and then click on ‘Lost password?’ at the bottom. You will then receive an email that contains a link that allows you to reset your password. Voila!
If you don’t remember the email address you registered with, reach out to your system administrator or our customer success team.
Log in to DPOrganizer then click on ‘Account’ and ‘User management’ in the top menu. Then click ‘Add new user’ and enter the account information and select the type of user you want to create. Before clicking ‘Save user’, make sure that the ‘Send welcome email with login credentials’ box at the bottom of the page is checked. If it is not ticked, the user can acquire a new password by resetting it on the login page.
You can edit the user type and privileges by clicking ‘Account’ in the top menu and entering the User Access Management section. In the right column, click ‘Actions’ and ‘Edit’.
First, make sure that your login credentials are correctly entered and that your account has not been deactivated by the account admin. We also recommend resetting your password here.
If you still cannot log in please contact us at support@dporganizer.com
DP Report lets you create comprehensive or customized reports of your processing activities to share with internal and external parties. You can easily choose what to include in your report by selecting filters for different parts of your information. If a Data Controller is selected, the available Subject Data Categories are restricted to those connected to the selected Data Controller etc.
This feature helps you to communicate with your added Data Processors in order for them to confirm that the records you keep on their processing on your behalf is correct. This helps you to keep your account up to date and the Processor can notify you whenever a change is made in their records. Have a look at our feature article here!
Systems refers to an information asset which is used to process personal data in different ways. Such a System could be for example a customer billing system where access, storage and transfer occurs. A Data Storage refers only to physical storage of data for example a server, hard drive or USB-memory.
A User has full read access and can have limited write access in DPOrganizer while a Limited User can have both limited read and write access and cannot show Gaps in their reports. The privileges of Users and Limited Users can be customized on the user creation page, where you can assign specific rights to create, remove, edit information in the entities.
If you have entered information into an entity and go to the Dashboard or another entity without clicking the save button, the input is lost and must be entered again. Please make sure that you press save on each page to minimize the risk of losing information.
Click on the Data Controller entity on the Dashboard and add a new Data Controller by clicking ‘Add new Data Controller’ on the next page. If you have reached your maximum number of Controllers the system will inform you that no more can be added. If you wish to add extra controllers, please contact us at support@dporganizer.com
Other Recipients is a party outside the organization with whom personal data is shared but who is not a Data Processor. The Other Recipient is actually Data Controller for the processing they do. You can also choose to create a Category of Other Recipients if you want to share that information to external individuals but without sharing exact details on specific recipients.
This entity helps capture technical and organisational security measures in place to safeguard personal data, such as anti-virus and encryption software, physical security measures and incident control (a routine to detect, handle and report incidents). In short, any digital, physical or organisational measures that limit the risk of exposure of data in your organization.
The Person responsible is the person or department who has to make sure that the information in the entity is correct and up to date, for example, a Data Subject Category or an Asset.
A Contact person, on the other hand, is a person outside of your organization that is processing the data on your behalf, i.e the ‘Data Processor’ or ‘Other Recipient’.
No, there is currently no feature for tracking the retention time since the application does not keep details on specific individuals. We advise you to set up notifications or processes to delete data according to the envisioned retention time for your Data Subject Categories outside of DPOrganizer.
Yes, if the application detects such a scenario you will be asked to provide legal bases for the transfer/process. This may occur for Data Processors, Other recipients, Systems, Data Storages and Data Access Points.
